Ordering
1. How do I place an order?
To place an order, select the desired item and add it to your cart. Proceed to checkout, provide the necessary information, and complete the payment process. You will receive an order confirmation email once your order is placed.
2. Can I modify or cancel my order after it has been placed?
Modifications or cancellations can be made within a specific timeframe. Please contact our customer support team as soon as possible with your order details, and we will assist you accordingly.
3. What should I do if I encounter any issues during the ordering process?
If you experience any difficulties while placing your order, please reach out to our customer support team. We will be happy to help you resolve any issues and ensure a smooth ordering experience.
Shipping
1. How long will it take for my order to be shipped?
We charge a flat rate of $5.00 for shipping within the USA.
2. How long does shipping take?
Processing time is 1-3 business days, and shipping time is 2-4 business days. You can expect to receive your order within 3-7 business days.
3. Do you ship internationally?
At this time, we only ship within the USA.
4. Can I change the shipping address after my order has been placed?
Unfortunately, we cannot guarantee changes to the shipping address after an order has been placed. Please double-check your shipping address before completing your purchase. If you need assistance, please contact our customer support team as soon as possible via email at [email protected]
Returns & Refunds
1. What is your return policy?
We have a 26-day return policy for eligible items. To initiate a return, please contact our customer support team and provide the necessary information. Please note that certain products, such as perishable goods or personalized items, may not be eligible for return.
2. How do I initiate a return?
Please contact us at [email protected] to initiate a return. We will provide you with a return address and further instructions.
3. How long does it take to process a refund?
Once we receive your returned item, we will process your refund within 6-8 business days. Your refund will be credited to the original payment method.
Cancellation
1. Can I cancel my order?
If you need to cancel your order, please contact us at [email protected] as soon as possible. We process orders quickly, so we cannot guarantee that we will be able to cancel your order, but we will do our best to accommodate your request.
2. How will I be refunded if I cancel my order?
If you cancel your order within the eligible timeframe, you will generally be refunded through the original payment method used during the purchase. Refunds will be processed in accordance with our refund policy.
Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards.
2. Is my payment information secure?
We take the security of your payment information seriously. We employ industry-standard
3. Do you offer discounts after an order is placed?
No, we do not offer discounts after an order is placed. Please make sure to enter any discount codes before completing your purchase.